What Is a Computer Security Incident Response Team (CSIRT)?

A CSIRT is a vital component of modern cybersecurity, responsible for rapidly responding to incidents like data breaches and ransomware attacks. CSIRTs not only mitigate damages but also focus on risk prevention. As cyberthreats evolve, CSIRTs remain essential, adapting to new technologies and organizational needs to safeguard against potential disruptions and financial losses.

This article examines the composition and purpose of the computer security incident response team (CSIRT). CSIRTs comprise a collection of professionals with varied backgrounds in IT and cybersecurity. Their purpose is to respond rapidly and efficiently to cybersecurity incidents, but also to work toward preventing the occurrence of such incidents in the first place.

A CSIRT is a group of people, organized in a formal unit, whose defined mission is to provide fast, results-oriented responses to cybersecurity incidents such as data breaches or ransomware attacks. Risk mitigation is also typically a focus for the CSIRT, as preventing an attack is preferable to reacting to one. To this end, CSIRTs provide services for assessing and managing risks, with the goal of preventing cyber emergencies. The foundational assumption is that any organization that relies on computers needs to have a formal incident response capability, executed by a dedicated team.

A CSIRT likely doesn’t perform every incident response process. Rather, the team supplements its own efforts by coordinating actions from other groups, working from plans and protocols they have prepared. In particular, the CSIRT tries to contain the threat or attack, eradicate the threat, and then oversee the recovery. For example, if malware takes over a server, the security team will follow the CSIRT’s existing protocol and isolate the server so the malware cannot spread across the network. The CSIRT will then coordinate the execution of a process that eliminates the malware and restores the server to proper functioning.

Oftentimes, the CSIRT will conduct a post-incident investigation and either perform or direct others to take care of follow-up tasks, e.g., patching operating systems, resetting firewalls, or making sure that defensive technologies like intrusion detection systems (IDSs) are configured to catch whatever malware got through to the server. As part of this process, the CSIRT may update its response plan. Additionally, a CSIRT may get involved in reviewing and revising security policies. It may manage audits, too.

The main work of CSIRTs is incident response. Having the desired impact is all about being quick, but also correct, in the response process. Each CSIRT works differently, but the goals are always the same: minimize damage to systems and data, eradicate the threat, and quickly restore systems to operating status.

Preparation is one of the key success factors. It’s not glamorous work, and it may seem that the CSIRT “isn’t doing anything” between emergencies. However, the truth is that the CSIRT is constantly honing its policies and procedures, and checking in with its partner groups in the organization. For example, the CSIRT is regularly updating the security operations center (SOC)’s security orchestration, automation, and response (SOAR) system and its incident playbooks. On a related front, the CSIRT is always studying the latest threat data, perhaps in sync with an Information Sharing and Analysis Center (ISAC).

When an incident occurs, the CSIRT springs into action. It works to contain the threat while notifying all necessary stakeholders, such as the IT department, business managers, the legal department, the public relations team, and so forth. Once it has contained the threat and isolated it, the CSIRT remediates it, perhaps by applying a system patch — and instructing the IT department to patch all similar systems. The CSIRT then prepares an incident report for relevant stakeholders, and updates its policies and procedures to avoid a repetition of a comparable incident in the future.

CSIRTs have been an established part of the information security landscape for many years, a fact reflected in the name itself — harkening back to an era when a few large computers dominated what was then called the management information systems (MIS) department. No one today would say, “We had a computer incident.” Back then, though, if “the computer,” perhaps a massive mainframe in a “glass house,” had a security problem, the CSIRT was there to respond. Cybersecurity has gotten a lot more serious and complex in the intervening decades, but the need for a CSIRT remains. If anything, organizations need a CSIRT more than ever.

CSIRTs are a necessity because the stakes are so high in today’s severe threat landscape. Companies and public sector organizations must defend themselves against persistent and sophisticated adversaries. In some cases, attacks come from nation-states. A bad cybersecurity incident can cause significant damage to operations, finances, and reputation. A well-planned, fast-moving response is an absolute imperative. That’s what CSIRTs offer.

Today, the role of the CSIRT is blending into a number of different areas of IT and security. For example, if a company has a SOC, the team that runs it will work with the CSIRT, perhaps using its procedures. In some cases, technology itself has taken over some of the CSIRT’s traditional duties. For example, a SOAR platform may have CSIRT policies embedded in its workflows and threat mitigation “playbooks.”

CSIRTs have been an established part of the information security landscape for many years, a fact reflected in the name itself — harkening back to an era when a few large computers dominated what was then called the management information systems (MIS) department. No one today would say, “We had a computer incident.” Back then, though, if “the computer,” perhaps a massive mainframe in a “glass house,” had a security problem, the CSIRT was there to respond. Cybersecurity has gotten a lot more serious and complex in the intervening decades, but the need for a CSIRT remains. If anything, organizations need a CSIRT more than ever.

CSIRTs are a necessity because the stakes are so high in today’s severe threat landscape. Companies and public sector organizations must defend themselves against persistent and sophisticated adversaries. In some cases, attacks come from nation-states. A bad cybersecurity incident can cause significant damage to operations, finances, and reputation. A well-planned, fast-moving response is an absolute imperative. That’s what CSIRTs offer.

Today, the role of the CSIRT is blending into a number of different areas of IT and security. For example, if a company has a SOC, the team that runs it will work with the CSIRT, perhaps using its procedures. In some cases, technology itself has taken over some of the CSIRT’s traditional duties. For example, a SOAR platform may have CSIRT policies embedded in its workflows and threat mitigation “playbooks.”

Every CSIRT has its own distinct composition. However, most CSIRTS combine people and policies in ways that clearly define their missions. In terms of people, a CSIRT usually has a core group of dedicated members that is supplemented by experts who work with the CSIRT on an as-needed basis. The team members invariably come from different backgrounds and skill sets. For instance, some are experts in defending Windows systems, while others know about Linux. The core team may be assigned to the CSIRT full-time, but that occurs mostly at very large organizations. In most cases, CSIRT team members have “day jobs” in IT and cybersecurity departments.

Regarding policies, in addition to the CSIRT’s mission statement and written definitions of relevant constituencies, the CSIRT will create and maintain a set of documents that establish how the CSIRT functions. For example, a CSIRT usually has a central incident response plan that declares, in writing, how the team handles on-site incident response processes versus handling incident response by phone. The plan reveals how the CSIRT coordinates incident response by allocating team resources across multiple constituent groups.

As part of this effort, a CSIRT will publish forms and contact directories to share with each group it services in the organization. This may sound like an unnecessary step, but experience has shown that key stakeholders often don’t know whom they are supposed to contact if there is a security incident. For example, if the CEO’s laptop is stolen, will their administrative assistant know to contact the CSIRT, or will he simply call the IT help desk — who themselves may need clear prompts to activate the CSIRT.

A CSIRT also compiles many internal policy and procedure documents. These cover how the CSIRT functions, how it responds to incidents, who does what, how to prepare incident reports, and more.

The specifics of these policies will vary according to the CSIRT structure. Common organizational approaches to establishing a CSIRT include:

• Centralized CSIRT — a single team is used for the whole organization.
• Distributed CSIRT — multiple teams are based in different regions and/or assigned to different business units.
• Coordinating CSIRT — one central CSIRT coordinates the work of subordinate CSIRTs.
• Hybrid CSIRT — in this combination of centralized and decentralized models, the central CSIRT is full-time and distributed CSIRTs are on call.
• CSIRT/SOC hybrid — the SOC is on task for day-to-day incident responses and alert management, but the CSIRT gets activated when certain serious conditions are met.
• Outsourced CSIRT — an external provider performs the work of the CSIRT, an approach that may be suitable for a smaller organization. Outsourced CSIRTs can also perform tasks that fall outside an internal CSIRT’s skill set, e.g., ransomware remediation or digital forensics.

A PSIRT, or product security incident response team, is analogous to a CSIRT, but it is focused on security aspects of a company’s products. For example, if a company makes computer hardware, the PSIRT is responsible for handling any security incidents that arise with the product. That might mean keeping up with patches on the product’s firmware and repairing customers’ infrastructure if the product is a target of a cyberattack.

Structurally, the PSIRT is comparable to the CSIRT. It comprises experts in complementary areas of cybersecurity, information technology (IT), and compliance. Organizationally, the PSIRT is usually based in the company’s secure engineering organization. This way, the PSIRT contributes to the company’s secure development lifecycle (SDL). The PSIRT may also get involved in the requirements gathering process, offering risk modeling advice and helping to ensure the creation of a secure end product.

To be effective, CSIRTs rely on a suite of advanced technologies designed to detect, analyze, and mitigate cyberthreats in real time. Essential tools include:

• Security information and event management (SIEM): Aggregates and analyzes log data from various sources, helping detect potential threats by identifying unusual behavior or anomalies in network traffic.
• Endpoint detection and response (EDR): Provides visibility into endpoints such as laptops, servers, or mobile devices, allowing the CSIRT to detect and respond to advanced threats like ransomware.
• Intrusion detection and prevention systems (IDPS): Monitors network traffic for signs of unauthorized access or attacks and can take proactive measures to block or mitigate those attacks.
• Threat intelligence platforms: Collects and analyzes information on known threats, providing the CSIRT with actionable data to protect against emerging vulnerabilities and attacks.
• Automation: Incident management automation through SOAR platforms allows teams to respond to incidents at scale. Automation also enables the standardization of incident response playbooks, reducing the time it takes to detect and mitigate threats.

What does it take to build a CSIRT that gets the job done? Best practices run the gamut from maximizing CSIRT availability (24/7) to cross-training team members. The more people that know how to do things, and have the ability to do others’ jobs in a pinch, the more effective the CSIRT will be. Ongoing training in general is a best practice. A good CSIRT is always building its skill base and refining its practices. It pays to model risks and scenarios and rehearse how the CSIRT will respond. It’s also a wise practice to establish relationships with executive sponsors across the organization. A CSIRT is not an inexpensive proposition, so its existence may be called into question in lean times. Therefore, it’s good to have advocates in high places.

A key function of any CSIRT is conducting incident assessments, which help gauge the organization’s vulnerability to various cyberthreats. These assessments evaluate an organization’s infrastructure, security protocols, and incident response capabilities to identify weaknesses that could be exploited by cybercriminals, as well as when law enforcement should be involved.

Regular assessments are necessary for spotting vulnerabilities in new software, misconfigurations, or employee practices that could lead to unauthorized access or backdoor malware infections. They also help prepare organizations for increasingly sophisticated attack vectors, such as bots, cryptomining malware, or DDoS attacks.

A thorough assessment involves not just reviewing internal systems but also assessing the organization’s vendor landscape, given the growing risk of supply chain attacks. As many high-profile breaches have shown, an organization’s security is only as strong as its weakest link.

The CSIRT is an essential element of a successful cybersecurity strategy. This is because every business today faces substantial disruption and expense if a critical system goes down or suffers a data breach. A CSIRT can mitigate the worst business impacts of such an event. CSIRT members collectively have expertise that enables them to respond quickly and effectively to cybersecurity incidents. They also help prevent attacks. Due to their policymaking authority, the CSIRT’s role expands, rather than recedes, as security processes modernize and become more automated.