For answers to technical questions or issues
For answers to technical questions or issues, or for more information regarding deployment, please contact our Support Team via email, phone or the Guardicore Support Portal.
Email: guardicore_support@akamai.com
US: +1 415-200-1993
UK: +44 118 310 0896
Create and manage your support cases
Chat live with a support agent. Access the Knowledge Base and other important technical information.
If you need access, please contact guardicore_support@akamai.com to request a Support Portal account.
Support plans
Guardicore offers multiple support tiers to address varying customer needs.
| Service | Premium | Elite |
|---|---|---|
| Support Availability | 24x7x365 | 24x7x365 + Designated Customer Success Engineer |
| Unlimited Cases | ||
| Upgrades and Fixes | ||
| Phone, Email, Slack and Portal | ||
| Root Cause Analysis | ||
| Regular Support and Business Review Meetings | ||
| Priority Case Handling by a Designated Engineer | ||
| Proactive Support and Personalized Alerts | ||
| Onsite Consultation Days |