Enhance Customers’ Security Posture: Akamai SOCC Advanced Service
A new high-touch value services offering has been added to the Akamai Managed Security Service. Akamai SOCC Advanced Service is now available for customers seeking personalized support and prioritized escalation paths through our Security Operations Command Center (SOCC), allowing them to stay ahead of the most sophisticated cyberthreats with help from our industry-recognized experts.
Strengthen your security strategy
SOCC Advanced Service strengthens your security strategy with the right people, processes, and technology. Features include:
- Named resources with access to SOCC expertise and customer-specific information to drive better alignment
- Increased proactive communication from SOCC subject matter experts
- Regular reviews to collaborate, exchange information, and review status internally and with customers; this includes a deeper understanding of customer infrastructure and operations to support the overall defensive posture along with actionable timely threat research
- Superior monitoring with enhanced site monitoring and a customer-specific security information and event management (SIEM) view in the SOCC dashboard (15-minute SLA for the initial response)
- Faster escalation paths to SOCC management teams
- Unlimited number of reactive cases that can be raised via phone with SOCC
Get support for urgent threats
The SOCC Advanced Service offering supports Akamai’s application security, abuse and fraud, and infrastructure security solutions to reduce harmful bot activity, such as credential stuffing. In addition, it provides the ability to scale to detect and mitigate large distributed denial-of-service (DDoS) attacks and script vulnerabilities.
Learn more
Read more about SOCC Advanced Service and our full suite of Akamai professional services.