Akamai Managed Security Service: New Expert Help to Protect from Attacks
At Akamai, we know that keeping your websites, apps, APIs, and users safe requires deep expertise and world-class technology to stay ahead of online threats. Akamai Managed Security Service integrates proactive monitoring, fast incident response, periodic tuning, and dedicated security experts in a single managed service with the scale to protect your organization against the largest and most sophisticated attacks so you can stay focused on your business.
Proactive monitoring of security events provides early threat detection, and advisory reporting delivers intelligence for actionable insights. If your business experiences an attack, Managed Security Service implements the appropriate responses to mitigate active threats.
New Managed Security Service benefits
We have announced new capabilities in our flagship services offering to strengthen our customer’s ability to protect their businesses every hour of every day from the most sophisticated cyberattacks. Enhanced benefits to our Managed Security Service offering include access to more Akamai experts through:
- Technical advisory hours with engagement managers and support delivery managers without overage charges
- Access for off-hour configuration assistance, which enables customers to leverage Akamai experts to make configuration changes during off-hours
- Additional Akamai University seats to help users and administrators employ industry best practices with advanced training courses that maximize the return on their Akamai investment
- Quarterly customer business reviews, which provide executive-level business reviews with customers that include industry trends and service roadmap insights
- Support advocacy given through a named technical support advocate to manage escalations and improve supportability over time with web application firewall/alert trend analysis
- Unlimited number of reactive cases that can be raised via phone with SOCC
More value, same price
As an additional benefit to the customer, we are delivering these enhanced benefits at the same packaged price. Customers who buy additional managed entities above the base package (App & API Protector with advanced security management policy, Bot Manager Premier managed endpoint, and Client-Side Protection & Compliance configuration) will benefit from a price reduction.
Businesses everywhere are struggling to defend against sophisticated cyber adversaries who are determined to create chaos and hinder business continuity. We are partnering with our customers to augment the availability of highly skilled proactive cybersecurity professionals to provide higher levels of service.”
— Roger Barranco, Akamai Vice President of Support Services
SOCC Premium for high-touch value
In addition, a premium version of the service is now available for customers seeking personalized support and prioritized escalation paths through our Security Operations Command Center (SOCC) Premium Service offering. Premium service features include:
- Named resources with access to 24/7 SOCC expertise and customer-specific information to drive better alignment
- Increased proactive communication from SOCC subject matter experts
- Regular reviews to collaborate, exchange information, and review status internally and with customers; this includes a deeper understanding of customer infrastructure and operations to support the overall defensive posture along with actionable timely threat research
- Superior monitoring with enhanced site monitoring and customer-specific SIEM view in the SOCC dashboard
- Faster escalations through immediate expert availability and a quicker escalation path to SOCC management
Learn more
Akamai Managed Security Service and SOCC Premium Service support Akamai cloud security solutions to prevent harmful bot activity, like credential stuffing, with the ability to scale to prevent large distributed denial-of-service (DDoS) attacks and detect and mitigate script vulnerabilities. For more information about Akamai Managed Security Service, visit our website.
