Customers Champion Akamai Security Solutions, Support, and Partnership

We are guided by three tenets for helping our customers, which motivate our entire company.

1. Provide services and solutions that fit our customers’ unique needs

2. Help our customers gain or maintain their competitive advantage

3. Provide proactive team support 

Akamai is a customer-first company; that is, our teams will always focus on the needs of our customer base. We lead by example, and our customers recognize our partnership as integral to their business operations.

“I know we are in good hands with Akamai. I’m not afraid of whatever comes our way now because I know that Akamai is handling way bigger attacks than we’ve ever had on our platform.” — Marcin Bienek, Site Operations Manager, Kleinanzeigen, Germany

Some of our customers require complex deployments and support to suit their unique needs. Akamai prides itself on the customizability of our toolset, meaning we can deliver targeted and fine-tuned security solutions backed up by professional services and support, and ensure collaborative and comprehensive safety, uptime, and protection.

It’s one thing for customers to know that they use the best security solution for their organization, but it’s even better to have an experienced team of technical support and service experts backing up that solution.

Macmillan Cancer Support, a well-established charity in the United Kingdom, was dealing with a big challenge. They faced a multi-year, multimillion-pound effort to segment their network. In the meantime, their teams experienced what they described as “alert fatigue” because their legacy systems so often generated false positives.

Akamai was the cost-effective solution for Macmillan Cancer Support. We offered a lower cost for their segmentation effort and reduced the time to value from years to months. As a result of their experience, Macmillan Cancer Support selected Akamai as a primary strategic Tech Partner.

“We are delighted that Akamai is now one of our primary strategic Tech Partners, and we look forward to continuing to do whatever it takes to give people the support they need together.” — Tim O’Neill, Head of Information Security, Macmillan Cancer Support, United Kingdom

From fine-tuning Akamai tools to block only suspicious behavior to managing sprawling API ecosystems to migrating and protecting web properties with speed and precision, Akamai’s tailored, people-oriented approach to customer challenges continues to create happy customers worldwide.

Akamai’s focus on tailoring our solutions to fit customers' needs empowers them to focus on their larger business objectives. Time and again, our customers say that thanks to Akamai, they can shift their efforts to mission-critical goals, such as delivering better and safer business experiences to their customers.

“Everything we do is focused on delivering better patient outcomes, regardless of where they live or how much they earn. People living in the middle of the city or the farthest reach of our country all deserve access to quality medical care.” — Nathanael Faibis, Founder and CEO, Alodokter, Indonesia

Alodoktor’s mission is to make high-quality healthcare accessible to hundreds of millions of patients in Indonesia. However, they face difficulties as a growing start-up within Indonesia, a country with challenging network access. Further, since their goal is to sync with local hospitals, each with a unique technology platform, Alodoktor needed sophisticated API management and the highest levels of data security.

With Akamai's global network and leading security solutions, Alodoktor found a technology partner that helped their teams shift their focus to mission-critical goals.

Akamai’s tailored and flexible approach to customers extends to our support and managed services teams. Unlike other companies, Akamai employs more than 200 dedicated experts to be extensions of our customers’ technical teams and provides global support and professional services in 10 languages worldwide.

“We needed to take care of security issues, and my team likes to actively develop and be part of the process, so anything that is in English or has a higher service-level agreement complicates it for me. That’s why Akamai is very strong versus other competitors, for their positioning in Spanish-speaking countries.” — Javier Vera Duran, Assistant Manager, SMU, Chile

SMU is one of Chile's leading companies in the supermarket retail industry, with multiple subsidiaries, approximately 400 stores, and 24,000 employees. It also operates in Peru with 28 stores and offers an online shopping experience.

SMU sought to stand out from fierce online competition through two key performance indicators: 

1. The completeness and effectiveness of order delivery

2. The speed of delivery

Akamai was a strategic partner for SMU in this endeavor — and one of the immediate benefits SMU saw was the speed of Akamai’s solutions. “In other companies, these processes are much slower, and sometimes it takes days for them to work,” says Vera Duran of SMU.

Additionally, the security and support in Spanish offered by Akamai and the ability to engage directly with Akamai teams were also important to the company.

Akamai security protects our customers’ systems and data by helping teams embed market-leading security solutions into everything they create — anywhere they build it and everywhere they deliver it. And our people scale along with our solutions.

We provide global services and support in local languages tailored to our customers' needs. In partnership with our customers, we help them grow their businesses and gain a competitive advantage in the marketplace.