Akamai Recognized as a Customers’ Choice for Cloud WAAP for the 5th Year

In the realm of cybersecurity, where stakes are incredibly high, security professionals emerge as the most discerning technology consumers. These experts, known for their meticulous evaluation of security solutions, demand nothing but the highest standards.

The Voice of the Customer is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision-makers. Vendors placed in the upper-right quadrant of the Voice of the Customer quadrants are recognized with the Gartner Peer Insights Customers’ Choice distinction, denoted with a Customers’ Choice badge. The recognized vendors meet or exceed both the market average Overall Experience and the market average User Interest and Adoption.

The leading attack detection solution on the market, Akamai App & API Protector is easy to implement and use, with automatic security updates and holistic visibility into traffic and attacks.

Our commitment to prioritizing client needs is reflected in the glowing testimonials from our users. Read the following feedback direct from Akamai customers who rave about holistic solutions, customer care, security capabilities, and more, on Gartner Peer Insights’ review platform:

“Akamai is our most trusted vendor. Every single packet of public traffic bound for our sites hits Akamai first. Their WAF & CDN products are by far the absolute best in the industry and their security support services have proven to be invaluable to my team.”

— Senior Director of Technology, Retail Industry

“Akamai APP and API Protector enabled us to mitigate attacks we have not been able to mitigate with our on-premise WAF before.”

— IT Security and Risk Manager, Banking Industry, EMEA

“The product offers a sophisticated rate control policy that allows us to finely tune and customize the threshold limits for different types of traffic and for different web applications.”

— Security Engineer, IT Services Industry

"My experience with Akamai has been exceptional so far, They are one of the best cloud security provider available in the market and develop and enhance their product based on the security requirements and market trends "

— Director, IT Security and Risk Management, Banking

Akamai's security portfolio is trusted by leading companies across various sectors, demonstrating our capability to provide top-tier security solutions to our customers. Our clients include:

• 44 of the top 50 brokerages

• 14 of 15 U.S. federal civilian cabinet agencies

• All top 10 video streaming services

• All top 10 software companies

• All top 10 video game companies

• All top 10 banks

• 9 of the top 10 healthcare providers

• 9 of the top 10 retail companies

• 9 of the top 10 telecommunications carriers

• 8 of the top 10 automotive companies

• 7 of the top 10 healthcare payers

• 7 of the top 10 fintech companies

• 7 of the top 10 life sciences and pharmaceutical companies

• All 6 U.S. military branches

Akamai has been a trusted partner for global businesses for more than 25 years. During this time, we have developed a deep understanding of industries’ needs that are driven by the specific nature of their customers and business models.

These partnerships have resulted in solutions that have the agility to be tailored to the demanding needs of media, gaming, healthcare & life sciences, ecommerce, financial services, and other enterprises. Here is a sample of how Akamai’s deep understanding of each industry leads to strong industry-specific security solutions and products:

In healthcare, where patient data security is paramount, App & API Protector and other AppSec products help safeguard sensitive information while facilitating compliance with stringent regulatory standards such as the Health Insurance Portability and Accountability Act (HIPAA). Our solutions address the unique security challenges in healthcare, providing robust defense mechanisms against data breaches and cyberthreats.

For the commerce sector, Akamai offers solutions that protect against sophisticated online fraud and distributed denial-of-service (DDoS) attacks for seamless and secure customer experiences. By safeguarding online transactions and user data, Akamai helps commerce platforms maintain their reputation and customer trust.

In the financial services industry, where reliable service delivery, protection of customer data, adherence to regulations, and maintaining trust are crucial, Akamai's solutions provide protection against advanced threat vectors, ensuring the security of financial transactions and customer data. With expertise and real-time global threat visibility, Akamai helps secure infrastructure, data, and applications across financial institutions’ devices and networks.

As we continue to serve the top companies across various regions and verticals, our mission remains clear: to empower our clients with the security they need to thrive in an ever-evolving digital landscape.

Our long-time customers include this Senior Cloud Engineer from the consumer goods industry, who said “I have been impressed with the stability and maturity of the product. It has consistently met my expectations. In almost 10 years we have never experienced revenue loss caused by an outage of the Akamai security layer.”

New customers have also been impressed with the ease of getting started at Akamai, which we believe has been demonstrated by this review from a Senior Platform Engineer in the real estate industry: “From the beginning when we went to Akamai with our problem statement, they were able to help us kick off a successful POV/POC where any questions and concerns that were raised were swiftly answered and dealt with. Once we had completed that POV, the contract process was swift and painless and we are now rolling out the App & API Protector across our business.”

Read the report to find out what your peers have said about Akamai App & API Protector.

Gartner, Voice of the Customer for Cloud Web Application and API Protection, By Peer Contributors, 25 April 2024

The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

GARTNER  is a registered trademark and service mark, and PEER INSIGHTS is a registered trademark, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Please note that this report was previously known as Gartner Peer Insights ‘Voice of the Customer’: Web Application and API Protection in 2022 , as Gartner Peer Insights ‘Voice of the Customer’: Web Application Firewalls in 2021 and as Gartner Peer Insights ‘Voice of the Customer’: Web Application Firewalls in 2020.